Product Return Policy
60-Day Return PolicyHPE Automation has a 60-day return policy -- after the customer's receipt of order -- for any item(s) stocked by the original manufacturer OR stocked locally by HPE Automation. A return restocking fee may be applicable and can vary by the product subject for return. Should you wish to inquire about the validity of a return or the applicable return restocking fee, please contact our Inside Sales team at (954) 429-9560, toll free at (800) 432-5933, or via email at email@example.com.
Non-Cancellable & Non-Returnable ItemsMade-to-order items, custom machined items, and items that are being or have been discontinued are not valid for return and are not cancelable after the customer has submitted the order to HPE Automation.
Returns to HPE Automation WarehouseIf items are stocked at HPE Automation and/or not directly purchased or drop-shipped for the purposes of a customer's order, HPE imposes a 15% restock fee for all items to be returned to our facility. The item(s) to be returned must be in new, resalable condition. There must be no damage, sign of use, or markings on the item(s) subject for return. Additionally, when an item is delivered in manufacturer packaging, the item must be returned to HPE in its original packaging. If the return is for any reason other than an incorrect order or error by HPE Automation, the end user/customer will be liable for any return shipping charges. If the return is due to an error by HPE Automation, the return can be shipped on HPE's collect shipping account, which will be provided with the return documentation. Should you wish to inquire about the validity of a return or the applicable return restocking fee, please contact our Inside Sales team at (954) 429-9560, toll free at (800) 432-5933, or via email at firstname.lastname@example.org.
Returned Goods AuthorizationFor every approved return, HPE Automation will provide the customer with a Return Goods Authorization form, or RGA. This RGA form will be assigned an RGA number for receiving purposes, and the form itself should be included with the return shipment. Customer(s) should take photographs of the item(s) to be returned prior to shipping, in case any damage occurs during transit, in which case the customer will need to file a claim with the carrier. When receiving a return, if HPE Automation finds any visual indication of use or damage not disclosed prior to the return being approved, the return will be rejected, at which point the customer will be given the option to: 1) have the damaged/used item(s) returned at the customer's shipping expense; or 2) authorize the items to be scrapped. HPE Automation will provide pictures documenting the damage or sign of use if rejected.
Direct Factory ReturnsOnly return parts directly to the manufacturer if instructed by HPE Automation. If an item(s) is sent directly back to a manufacturer, the return will be pending the acceptance from the manufacturer. Upon receipt, inspection, and return validation, HPE will receive a credit for the return, which will then be credited to the end customer. If a return is rejected by the manufacturer, HPE Automation cannot guarantee that the manufacturer will present the customer with the aforementioned options in the section above, although this is customary when a return is rejected. Additionally, HPE Automation cannot guarantee that the original manufacturer will provide documented evidence of damage or sign of use, although this is also customary when a return is rejected.
After a return is approved, either from HPE Automation or directly from the manufacturer, a credit in the amount for the item(s), less any applicable restock fee, will be credited back to the customer. If original payment was received via credit card, the refund will be applied to the card associated with the original order. If on terms, a credit memo will post to your account. HPE Automation makes every effort to exceed your expectations as your chosen supplier, and we are grateful for every opportunity to work with you. Should you have any questions, please contact our Inside Sales team at (954) 429-9560, toll free at (800) 432-5933, or via email at email@example.com.